S T O R E P O L I C I E S
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C U S T O M O R D E R S
All orders require customer approval signature, and 50% - 100% payment is required based on type of product + circumstance - All custom orders are final.
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P I C K - U P
All product purchased must be removed within 7 days from date of purchase, otherwise storage fee may apply.
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P A Y M E N T A C C E P T E D
Cash, Debit, Visa, Mastercard
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W O R K I N G W I T H T H E T R A D E
We offer incentive to the trade on bulk purchases only, and do not have a formal designers program at this time.
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W H Y A R E A L L S A L E S F I N A L ?
Winterberry Lane has a no-exchange + no-refund policy.
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We are proud to be a local + private retail boutique; part of what makes us different is our collection of unique pieces.
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Volume of Inventory -
We don’t carry large volumes of product like large chain stores
Pricing -
To keep our prices competitive we need to keep our costs at a minimum
Nature of Items -
Every piece is hand selected, and often offer one-of-a-kind custom furniture + furnishings made just for our store, special vintage
+ antique, and uniquely sourced items. These are not easily replaced or stocked items
New Condition -
Final sale assure our customers that all product has not previously left our store, is in new condition and has not been returned and/or used. This is to protect our customers for health reasons and peace of mind. Antique and Vintage items are sold as is and are clearly labelled
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We make every effort to send product photos, measurements and as much information we can to help in your decision process
Q U E S T I O N S about our policies?
thank you!
​When you shop with us, you are supporting your community, and it matters!
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We often hear:
'there are not many stores like this anymore '
and we want to keep the boutique style shopping alive - we wouldn't be able to do it without you.
From our family to yours, thank you + we appreciate your business.