S T O R E P O L I C I E S
C U S T O M O R D E R S
All orders require customer approval signature, and 50% - 100% payment is required based on type of product + circumstance - All custom orders are final.
P I C K - U P
All product purchased must be removed within 7 days from date of purchase, otherwise storage fee may apply.
P A Y M E N T A C C E P T E D
Cash, Debit, Visa, Mastercard
W O R K I N G W I T H T H E T R A D E
We offer incentive to the trade on bulk purchases only, and do not have a formal designers program at this time.
W H Y A R E A L L S A L E S F I N A L ?
Winterberry Lane has a no-exchange + no-refund policy.
We are proud to be a local + private retail boutique; part of what makes us different is our collection of unique pieces.
Volume of Inventory -
We don’t carry large volumes of product like large chain stores
To keep our prices competitive we need to keep our costs at a minimum
Nature of Items -
Every piece is hand selected, and often offer one-of-a-kind custom furniture + furnishings made just for our store, special vintage
+ antique, and uniquely sourced items. These are not easily replaced or stocked items
New Condition -
Final sale assure our customers that all product has not previously left our store, is in new condition and has not been returned and/or used. This is to protect our customers for health reasons and peace of mind. Antique and Vintage items are sold as is and are clearly labelled
We make every effort to send product photos, measurements and as much information we can to help in your decision process
Q U E S T I O N S about our policies?
When you shop with us, you are supporting your community, and it matters!
We often hear:
'there are not many stores like this anymore '
and we want to keep the boutique style shopping alive - we wouldn't be able to do it without you.
From our family to yours, thank you + we appreciate your business.